Privacy Policy
This Privacy Policy explains how StitchCraft Studio processes personal data when you use our website, contact us, request a consultation, or arrange tailoring, remodelling, or upcycling services.
Your Rights
Depending on your location and the applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction or portability. Some requests may not be granted where we must keep information for legal, accounting, or dispute-handling purposes.
How to Make a Request
To exercise a privacy right, please provide enough information for us to identify the relevant record and assess the request. We may ask for additional details to confirm identity or to understand the scope of the request before responding.
Data Retention
We keep personal data only for as long as needed for the relevant inquiry, project, accounting record, or legal obligation. When data is no longer required, we delete it or anonymise it where this is appropriate and technically feasible.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or internal practices. The revised version will apply from the date indicated in the policy, and users should review it periodically.
Contact Details
Data We Collect
We may collect identification and contact details, project information, appointment details, communication records, payment-related information, and technical data such as device and browser data. Where relevant to a tailoring or remodelling request, we may also process images, measurements, garment condition notes, and preferences shared during consultation or fitting.
Sources of Data
We receive data from contact forms, email, phone calls, booking requests, fitting appointments, and messages exchanged during consultation. We also generate internal records from assessments, quotes, approvals, work progress, collection arrangements, and basic website analytics or security logs.
Types of Cookies
We may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
Cookie Control
We use cookies and similar technologies only to the extent needed for site operation, preference handling, and basic traffic analysis. Users can block or delete cookies through their browser settings, although some site functions may not work properly if essential cookies are disabled.
How We Use Data
We use personal data to respond to inquiries, arrange consultations and fittings, assess garments and materials, prepare quotes, obtain design approval, carry out remodelling or alteration work, manage collection and follow-up, process payments, maintain business records, operate and secure the website, and comply with legal obligations.
Service Providers
We may share personal data with service providers that support website hosting, communications, appointment handling, payment processing, record keeping, or technical maintenance. These parties are expected to process data only on our instructions and to use appropriate confidentiality and security measures.
Legal Disclosures
We may disclose personal data to public authorities, courts, or other parties when required to comply with applicable law, respond to lawful requests, protect our rights, or support the establishment, exercise, or defence of legal claims.
GDPR Basis for Processing
When we act as a controller, we process personal data on one or more lawful bases, including performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, and consent where required. The specific basis depends on the type of interaction, such as an inquiry, consultation, fitting, or collection arrangement.
Where the GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, for related processing carried out from Spain.
GDPR Rights
Where applicable, individuals may request access, rectification, erasure, restriction, portability, or objection, and may withdraw consent where processing is based on consent. A request may require verification of identity and may be limited where retention or disclosure is required by law or necessary for the establishment, exercise, or defence of legal claims.